




McDonalds is trying to get research on whether health conscious individuals will eat at their restaurants. They conduct a survey on 1500 health conscious respondents and receive two different responses. The first results states that 92% of respondents would not eat at McDonalds. The next result shows that of the 1500 respondents, 89% feel that McDonalds offers healthy meal options. The question now relies on an ethical issue, which information should McDonalds market to the public? Let's think about this, McDonalds has recently spent million of dollars trying to advertise and convince the public that McDonalds can be a healthy option for health conscious individuals. They have added variety to their menu including items like; apples, salads, grilled chicken wraps, or a fruit and yougurt parfait. These items have given consumers a better variety of healthy options to substitute on a diet. Now, what would I do if I had to report this information to the V.P. of McDonalds? I would be honest with my results. I would tell him that its almost certain that health conscious individuals would not eat at the local fast food chains. But, all hope is not lost because the respondents did feel that they are offering healthy options. I would advise the V.P. to change his promotion strategy to keep targeting its healthy eating options. It's going to take more time to convince health conscious customers to dine in. You don't want to lie to your customers and try to get them to believe that other individuals that are worried about their weight are still eating fast food. You will mislead the public and you might tarnish the company's reputation. I would advise him to use these results to keep reinforcing to the public that McDonalds does have healthy options! They need to keep running commercial ads and print ads that are persuading consumers that you can still eat healthy at an affordable price. Many people still view McDonalds as the usual high calorie, high fat content fast food chain. It will continue to take time reinforcing the public about this issue. It's better to be honest with your customers and gain their trust, then to mislead them and hinder future business.
For the next case, I am choosing the ethical issue with the Home Depot. If I needed 10 people in a focus group between the ages of 45-55 and I already had 9 applicants, I would make sure the 10 person also fit that critera. It would be convenient to realize that my father would easily fall into that category and make the 10 peson. However, I would be lying to the Home Depot because my father doesn't fall between the age limit. I would be giving biased information and ultimately hurting the accuracy of the focus group. Even though the company might never find out that I cheated them with the exploratory research, it would still bother me to know that I was lying to my employers. I would pick to do the right thing and keep looking for a 10 person in Atlanta, Georgia to continue a truthful and honest survey for Home Depot.
Regarding the McDonald's ethical issues, it is hard to believe that they would want to report misleading information. Given the background of McDonalds and its policy on honesty and reporting truth in advertising, sometimes telling the public what they want to "hear" vs. what is truth is not ethical.
ReplyDeleteDani, you make a lot of relevant points on how McDonald's spends million of dollars on advertising and the way they do their promotions. With all of the money that McDonald's is spending on this, they need to find a better way to do their promotions, and bringing in their healthy products out to consumers. This way consumers can get a better understanding on how McDonald's doesn't have to be such a bad place for healthy individuals to enjoy their meals at.
ReplyDeleteI did the same to issues, and you added a lot of good points that I missed, especially on the Mcdonalds on. If I were the VP, and my job was at risk for researching the wrong thing then I probably wouldn't continue doing it. But it looks like Mcdonalds continued on with it as you said, because they now have healthy meal options that are good, and they keep coming up with more and more. I think they are doing a good job of creating a new market for themselves.
ReplyDeleteI agree with your comment on McD's. Just because the research doesn't show that the health folks will eat McD's when they go out doesn't mean the research wasn't a success. At 89%, they have a really high rating and can be assured that the word is out that they now offer healthy choices, but just because they can't reel in the healthy guys to come eat doesn't mean it's a failure. When I want to eat healthy, I go to Subway. When I go to McD's, I want to splurge and have a milkshake and fries, but that's not a bad thing. I think that the health guys will eventually come around, but I really don't see a problem with stating the data the way that it came out, that a whopping 89% of the group now knows that we offer healthy choices.
ReplyDeleteYour McDonald's analysis was very thorough and provided a lot of good points. I agree with the point of McDonalds attempting to convince the health conscious community that McDonalds is a legit options for them and I believe that it is working according to the numbers in the first group the majority thought they did offer healthy options. However, in the second group the majority said they would not eat there. The VP must get the honest information if he truly wants to make changes in the menu options to appeal to healthy consumers.
ReplyDeleteI also agree with your point on the Home Depot Focus Group. The research leader was, I am assuming paid by Home Depot to get information from a specific target market and with the selection of their 56 year old father they not only were lazy but dishonest with Home Depot. I do not think the outcome would have drastically changed but that is not the point; she was paid for a specific job and she falsified information.
I agree that your research would be inaccurate. I feel that a family member would invalidate some of the research because they provide a biased opinion.
ReplyDeleteI agree with your assessment of the McDonald's situation. They are just trying to convince people that they really are healthy with their menu now when they are only worried about makin a profit.
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